Privacy policy
& personal data
This Privacy Policy (the “Policy”) is intended to inform you about our privacy practices. We want to inform you for what purposes and how we collect your data and information, and how they are stored and used.
Aura Social takes all reasonable measures to ensure the integrity and security of information obtained from Internet users via the site and to prevent any unauthorized access or use of this information. To this end, Aura Social regularly reviews its security measures.
Personal data means any information, regardless of its format, that allows a natural person to be directly or indirectly identified.
These may include:
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Your contact information: name, email address, phone number, and other information you provide to us to respond to your requests.
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Your browsing preferences: for example, your choices regarding cookies or the language used to consult our site.
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Professional information: such as your position or company name, if you choose to share it with us.
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Technical data: such as your IP address, operating system, screen resolution, or browser of the device you use to access our site.
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Browsing data: including pages visited, time spent on each page, links clicked, and interactions with specific features, such as forms.
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Comments: Messages you post on our blog or on our social networks, such as Facebook or LinkedIn.
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Your communications: exchanges with our teams (sales, customer service, human resources, etc.) carried out via our website.
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We use your personal data for the following purposes:
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Improving customer experience: Optimizing our services to provide a rewarding and personalized customer experience.
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Access and use of the website: Facilitate smooth and efficient navigation for all users.
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Customer Relationship Management: Establish, maintain and manage relationships with our customers, particularly in the context of calls for tender.
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Processing requests: Responding to requests and questions from our users and customers, including requests for information.
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Recruitment: Allow candidates to apply for job offers available on our site.
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Problem Resolution: Manage reported incidents, such as troubleshooting, technical support, optimization, or data recovery in the event of a security breach.
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Website Improvement: Evaluate and improve the content, functionality and performance of our site.
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Communication: Interact with you about your requests, your experience with our services or our newsletters.
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Usage Analytics: Track and analyze site usage to deliver relevant advertising content, adjust our advertising, and tailor the site to users' interests (see the section on cookies for more details).
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Other permitted purposes: Use your data for any other purpose explicitly approved by you.
We are committed to only using your personal data for the purposes for which it was collected.
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Your consent to the collection, use and disclosure of your personal data is obtained in the following situations:
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When you fill out one of our online forms.
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When you submit an application for a position.
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When you provide us with your information as part of a business partnership.
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When you share financial information, such as a billing address, banking information, or payment data.
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When you interact with our communications or click on our advertisements served on third-party platforms like Google Search, LinkedIn, Facebook or Instagram.
Your information can be deleted or returned upon request by contacting us at the following address: info@aurasocial.ca
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Les données collectées ne sont pas conservées indéfiniment. Leur durée de conservation varie en fonction de leur nature, de leur finalité et des exigences légales en vigueur.
At Aura Social, we store all data on highly secure servers, protected against unauthorized access and improper use. We implement rigorous physical, administrative, and technical security measures, both in our offices and in our dedicated data centers. Access to your information is strictly limited to those individuals (employees or agents) who need it to perform their duties.
We make every effort to protect your personal information, whether during your use of our website or during your communications with us. Specifically, we implement technical and organizational measures to prevent loss, theft, and unauthorized access or disclosure, both internal and external to our organization. However, it is important to note that no security system is completely foolproof, and a risk of security breaches always remains possible. Therefore, Aura Social cannot be held responsible for the disclosure of your information, except in cases of proven negligence on our part.
Data may be stored on servers located outside Quebec and processed by third-party service providers also based outside Quebec, such as Google.
We share your personal data with analytics services, such as Google Analytics, Facebook Ads, and Supermetric, to better understand how visitors use our website and analyze interactions with our brand.
As mentioned earlier, your personal information is also used to provide you with targeted advertisements or marketing messages that may be of interest to you.
You have the option to opt out of targeted advertising by clicking here:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
LINKEDIN – https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
If you have any questions regarding this policy or the processing of your personal data, please do not hesitate to contact our Data Protection Officer.
Jade Bissonnette
Aura Social Agency Inc.550 - 4 Place du commerce, Verdun (QC) H3E 1J4
Phone: 514-770-6100
This policy may be updated periodically.
Changes will be posted on this page of our website.
Last updated: February 1, 2025.
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